Prompt
Monitor Twitter for mentions of [Brand Name] containing negative keywords, extract the tweet content and sender handle, and create a new Zendesk ticket titled 'Social Media Inquiry: [Sender Handle]' with the tweet text in the body.
Description
Who is for
Customer support teams, social media managers, and brand reputation specialists.
What problems solves
Prevents negative social media feedback from being ignored or lost in the noise of Twitter notifications.
Benefits
Ensure every public complaint receives a professional, tracked response, increasing customer satisfaction and brand trust.
How it works
Mr. Prompty monitors your brand mentions for negative keywords and automatically logs them as actionable support tickets in Zendesk.
Key features
- Real-time social monitoring
- Automated ticket creation
- Centralized issue tracking
Step by step
- Authenticate your Twitter and Zendesk accounts in Mr. Prompty.
- Define your brand name and negative keyword list.
- Run the prompt to initiate the background monitoring process.
- View incoming social issues directly in your Zendesk dashboard.
FAQ
Does this work for all tweets? You can customize the prompt to filter specifically for complaints or general mentions. Is it secure? Yes, your credentials are handled via our secure, sandboxed auth system.
